“Accommodating to Change: Islands’ concierges adapt to new technology and expectations.”

This past summer several of The Concierge Association of Hawaii’s members had the opportunity to speak to Hawaii Hospitality about how new technology has impacted the role of Hawaii’s Concierge. Read their insights on how Concierge adapt to this important industry wide challenge below:

Bosworth, Brandon, “Accommodating to Change: Islands’ concierges adapt to new technology and expectations.” Hawaii Hospitality 34, no.3 (May/June 2019): 20-21.