Education = growth

April's meeting addressed current trends in the hospitality industry that affect the concierge profession. Frank Hernandez, Chef Concierge at Halekulani ( and Director of Membership at Les Clefs D'Or USA (, presented highlights at the recent International Congress in Seoul, Korea. The Concierge Association of Hawaii is a great resource for hospitality service important to the visitor industry, and, more significantly, invaluable to hotel guests. Learn from a concierge! Email:

Mahalo to Halekulani Hotel for hosting the April meeting!


New member: Queenie Tong

We welcome Queenie Tong to the Concierge Association of Hawaii as one of our newest members. She currently serves as a concierge at the beautifully renovated Prince Waikiki. You can see more of Queenie at CAH member meetings and events!

Meet Me - Queenie Tong.jpg

Q: What are your favorite things?
A: I LOVE MUSIC! And snuggling with my cat in a warm blanket on a cold night with a glass of wine. And to give a helping hand to people I encounter every day.

Fun Fact: Queenie plays piano.



Pow! Wow! Hawaii Tour in Kaka'ako

March's membership meeting took place in sunny Kaka'ako, where the most recent mural art installations of Pow! Wow! Hawaii were on display for public viewing. Jeff Gress, founder of Lana Lane Studios and co-director of Pow! Wow! Worldwide, led the personalized walking tour, showing us the artists' creations and sharing the backstory of the artists as well as his own thoughts on the murals. After about an hour walk around the neighborhood in the afternoon sun, members relaxed with an ice cold beer at Village Bottle Shop and Tasting in Room in Salt at Our Kaka'ako. Self-guided walking tour can be found on Mahalo, Jeff, for taking us through the creative spaces on the streets of Kaka'ako!


Hawaii Concierge represented in Berlin

Source:  Frank Hernandez, Member

"Visiting Berlin for the 64th UICH Les Clefs d’Or International Congress was magic!  Our organizations motto “In service through friendship” became fully realized the moment I crossed arms with colleagues from NYC and SFO in a photo fronting the Brandenburg Gate, in the heart of Berlin.

"During our Education Symposium, we were all treated to the most motivational speakers, the BEST of the group was actually from HAWAII – Stephanie Piimauna! Her message of hospitality, care and ALOHA touched our Concierge friends from all over the world – the energy was electric!"

“Recharge, Replenish and Reconnect: Create your Blueprint to a Healthy and Balanced Career”

Stephanie has been in the customer service and learning and development industry for 23 years, she has traveled across the US and Europe facilitating leadership training and delivering motivational speeches for various organizations. Stephanie is a certified trainer for Franklin Covey, graduate of Rapport Leadership’s Leader 1 & Power of Communication Program, graduate of Mastership for Transformation Leaders Program, certified in UCSD’s The Strategic Leader Course, spoke at the 2016 ERG & Council conference, and is a faculty member for University of California at San Diego. Stephanie delivers with energy and enthusiasm that brings her sessions to life.

 Photo courtesy of Frank  Hernandez 

Photo courtesy of Frank  Hernandez 

Four Seasons Oahu promotes Assistant Chef Concierge

Source:  Kristen Whyly, Hotel Manager, Four Seasons Oahu

Lisa has been in the industry for over 7 years, starting her career at the Kahala Resort, then on to the Trump Waikiki before coming to join our Four Seasons O'hana!  This year she had the honor of becoming a Les Clef d'Or Concierge, an exclusive organization where only 4,000 concierge agents are a part of worldwide!  She currently serves as the Vice President on the Board of Directors for the Concierge Association of Oahu.  Lisa is a local girl from Mililani and a proud mom of two boys.  She too, attended UH Manoa with a bachelors degree in Business.  Did you know that Lisa is also a licensed massage therapist!